Shipping policy
Reliable, curated and transparent – just like every PellTex shipment.
Order Processing Time
Each order is handled with care and attention:
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In-stock items: shipped within 24–48 business hours.
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Items requiring cutting or preparation (leathers, fabrics, remnants): allow 2–3 extra working days.
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Made-to-order or custom production: up to 90–120 days, depending on the processing stage.
(We’ll keep you updated along the way.)
Shipping Methods
We always choose the best method based on your order:
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📦 Standard parcels: ideal for samples, remnants, and small cuts.
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📏 Large rolls: shipped rolled and well-protected.
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🪵 Pallet delivery: used for full hides or larger quantities.
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🏢 Local pickup: available by appointment at our logistics site in southern Italy (Bari area).
Shipping Costs
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Calculated automatically at checkout, based on weight/volume and destination.
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For oversized shipments or international orders, we’ll provide a custom quote.
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Free shipping in Italy for orders over [insert threshold]€.
Tracking & Delivery
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You’ll receive a tracking link by email/SMS as soon as your order is shipped.
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Standard delivery is made to street level.
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On request:
– Appointment-based delivery (extra fee)
– Pallet delivery with liftgate
– Custom delivery notes to the courier
Remote Areas & Limitations
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Certain areas (small islands, remote zones, ZTL) may require additional time or cost.
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Rolls over 150 cm, parcels over 30 kg or bulky formats may incur volumetric surcharges.
Packaging
Our leathers and fabrics are protected using:
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Dust-proof film
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Anti-color migration interleaves
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Reinforced boxes and pallets
♻️ We strive to reduce waste while ensuring maximum product safety.
Damaged or Irregular Shipments
Upon delivery:
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Always check the package carefully.
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If damaged or tampered with: sign with detailed reservation (e.g. “box crushed”) and take photos.
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Report to [support email] within 24 hours with:
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Outer package photo
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Shipping label
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Inner packaging + product photo
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We'll promptly propose a replacement, refund, or credit note, as appropriate.
Invoicing
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An electronic invoice is issued at the time of shipment.
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EU customers with a valid VAT number will receive intra-community invoices (no VAT, reverse charge).
Logistics Support
For urgent requests, special shipping quotes or delivery instructions:
📧 Email: logistics@pelltex.com
📞 Phone/WhatsApp: +39 080 3143514
🕐 Hours: Mon–Fri 9:00–13:00 | 15:00–18:00 (CET)
PellTex delivers wherever you bring creativity. With care, precision, and respect for your time.
⚠️ Quick FAQ
Can I request a scheduled delivery?
Yes, with an additional courier fee.
Do you ship hides flat or rolled?
Depending on the item: full hides on pallets, remnants rolled or boxed.
Do you send material samples?
Yes — formats and pricing are visible on each product page.
Who pays customs and import fees outside the EU?
The recipient, unless otherwise agreed in writing.